Delivery & Return

Enjoy free shipping on orders over $100! Your items will be on their way to you swiftly, ensuring you receive your products in the shortest time possible. Shop now and take advantage of our speedy delivery service!

Delivery Options Overview

Expect your order to arrive between 2 to 8 days. Occasionally, there may be delays beyond our control. Rest assured, you’ll receive a tracking number to monitor your parcel’s progress. For inquiries, reach out to us at support@raellum.store. Our support team is available 24/7 to assist you. Shop with confidence, knowing we’re here to help every step of the way.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Receive Your Order and Rate Your Review

Exchange or Return of Goods

Under the revised terms of the sales contract, the buyer maintains the right to terminate the distance contract within 14 days from the date of execution, provided the product remains in its original condition. The consumer must ensure the product is preserved in its original state to maintain this right.

Notwithstanding, the store is not liable for any goods damaged during transit. However, we are committed to assisting the customer in resolving disputes and facilitating reimbursement for such damages. Due to an increased incidence of fraudulent returns, we regret to inform you that the return of products is no longer feasible. This measure is in place to ensure the integrity of our transactions and to protect against fraudulent activities.

For assistance with any disputes or concerns about product damage during transit, please reach out to our support team for help in resolving the issue and processing any potential reimbursements.

FAQs

My order hasn't arrived yet. Where is it?

We aim to deliver your order within 2 to 8 days. To keep tabs on your purchase, please refer to the tracking number we’ve sent to your email. If for any reason you did not receive this, please contact us and we will ensure you get the necessary tracking information.

We strive to keep you informed, so please note that occasionally there may be delivery disruptions that could extend delivery times up to 16 days. Any such delays will be clearly communicated at the time of ordering and you will be notified accordingly.

Rest assured, we are dedicated to ensuring your order arrives as soon as possible. If you have any further questions about your order’s status, don’t hesitate to get in touch with our customer service team.

Do you deliver on public holidays?

Our delivery schedule aligns with the operating days of our postal service providers. If the postal services are closed during public holidays, delivery will not take place on those days and will resume on the next business day. However, if the postal services are operational on a public holiday, your package will be delivered without unnecessary delay.

Please note that our store operates 24/7, ensuring that any orders placed, even on public holidays, will be processed and dispatched at the earliest possible time once postal services resume. We strive to get your order to you as quickly as possible and appreciate your understanding on the delivery timings during holiday periods.

Do you deliver to my postcode?

If you have any concerns about delivery to your specific postcode, please don’t hesitate to get in touch with our support team at support@raellum.store. Our dedicated team is available 24/7 and committed to providing you with a prompt response. We’re here to ensure that your shopping experience is seamless from start to finish.

Is next-day delivery available on all orders?

While we strive to deliver our products as quickly as possible, our current minimum delivery timeframe is from 2 days. We are committed to ensuring that each order is handled efficiently and with the utmost care to ensure you receive your products promptly. We continuously work towards improving our delivery times to better satisfy our customers’ needs.

 

Need a Help?

  • Email: support@raellum.store

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